Simms International solves fare issues for rail application
Interfleet (now SNC-Lavalin Rail & Transit) is a world leader in rail consultancy and system integration services. Working with the major train operators in the UK, they developed an advanced mobile payment ticketing solution. This system enabled operators improved revenue generation services, enhanced customer service and passenger data capture.
The complete National Rail fare and timetable matrix information were all held on an CompactFlash card. The original card that was used passed testing but experienced unexpected data corruption. Due to the varied usage of the devices, corruption issues appeared at random time scales over a 3-6 month period. The issue was inherent with the design of the cards and impacted every system in operation. Once the CompactFlash card became corrupt, the device was no longer operational and all previous data recorded was lost. Simms were approached to help identify and resolve the issues and the loss in revenue meant that time was of the essence.
Simms were contacted late in the afternoon and having performed an initial needs analysis, a member of the technical team arrived on site to the customer at 8am the next morning. On investigation of the defected units, two causes were identified;
- Data corruption due to poor power management
- Mechanical damage due to improper handling
Results & benefits
In order to overcome these issues Simms introduced an ultra robust casing and implemented a customised firmware patch to efficiently mange power cycling. The test samples were deployed and approved for use within 10 working days. The balance of cards were supplied 5 working days later and have now been operational for 4+ years without failure.
Simms were selected due to their rapid technical support services. Their ability to fault find and offer a solution in a timely manner was crucial in delivering this project.
- Fast response times
- On-site consultation
- Firmware customisation
- Resolution priority
- Mechanical customisation services
- Quick delivery